
Susan Waserman spoke on enhancing communication with asthma patients to improve outcomes:
On average, doctors interrupt their patient within 15-28 seconds.
The CLASS model for effective patient-physician communication includes: Context, Listening, Acknowledging, Strategy, Summary.
The GAPP survey showed that patients who discuss techniques for asthma management with their doctos report better adherence.
There is a great importance of written and reviewed asthma action plan, and appropriate follow up.
The stages in patient's journey include: dependance - fragility - rebellion - self-management.
Patient-centered communication enhances satisfaction, efficiency and adherence.
Related reading: Concepts have changed: “compliance” has been replaced by “adherence” but meaning remains the same: 50% of asthmatic patients are poorly adherent to therapy (http://goo.gl/3en5Q).
Disclaimer: The text was edited, modified, and added to by me. I was invited to speak on the topic of social media use by the allergists during the 2011 CSACI meeting.