Enhancing communication with asthma patients to improve outcomes - summary from 2011 CSACI meeting

This summary was compiled from tweets posted by Dr. Stuart Carr @allergydoc4kidz, the president of the Canadian Society of Allergy and Clinical Immunology (CSACI). The tweets were labeled #CSACI and they reached more than 10,000 people. I would strongly encourage you to post updates on Twitter from the CME conferences that you are planning to attend in the future.

Susan Waserman spoke on enhancing communication with asthma patients to improve outcomes:

On average, doctors interrupt their patient within 15-28 seconds.

The CLASS model for effective patient-physician communication includes: Context, Listening, Acknowledging, Strategy, Summary.

The GAPP survey showed that patients who discuss techniques for asthma management with their doctos report better adherence.

There is a great importance of written and reviewed asthma action plan, and appropriate follow up.

The stages in patient's journey include: dependance - fragility - rebellion - self-management.

Patient-centered communication enhances satisfaction, efficiency and adherence.

Related reading: Concepts have changed: “compliance” has been replaced by “adherence” but meaning remains the same: 50% of asthmatic patients are poorly adherent to therapy (http://goo.gl/3en5Q).

Disclaimer: The text was edited, modified, and added to by me. I was invited to speak on the topic of social media use by the allergists during the 2011 CSACI meeting.

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